Product Description

Can this item be Engraved?

This product offers the option for Engraving.

For details on the customization possibilities, such as text length or font options, please refer to the engraving instructions provided on the product page

Purple Carrot engraves items exactly as specified in the engraving detail boxes by the customer. We do not conduct spell checks or reach out to clients about spelling errors, as it's the customer's responsibility to ensure the accuracy of the engraving details provided



Dimentions and Sizing of the Item 

Length of chain:

Choose your own lenth

Size of pendant:

How to measure my Bangle Size

How to measure my Ring Size

Very Important: Please ensure you select the correct ring size when ordering, as Purple Carrot cannot be held responsible for inaccuracies in the size you provide. If you're uncertain about your ring size, it's advisable to have it professionally measured by a jeweler and use those measurements as your guide.

How to measure my Bracelet Size

Very Important: Add 1 -1.5 cm and then choose the length of the bracelet to avoid a snug fit.

How to measure my Necklace Length

Very Important: Please note that necklace lengths will vary on how they hang depending on the size of your neck. To ensure the best fit, we recommend measuring your neck with a chain to determine the most suitable length. The size depicted in the image corresponds to ladies wearing sizes 34 to 40

What is the Manufacturing Timeframe for this item

The manufacturing lead time for this item is 2-3 working days. 

Order processing commences the following business day after payment confirmation.

Please be advised that the manufacturing time for an order is determined by the item requiring the longest period to manufacture within your order.

 Extended Manufacturing Periods:

During peak seasons such as the Valentine’s Day, Mother and Father's Day, Christmas or other significant events, our production timeline may extend unexpectedly due to an increase in demand.

Regrettably, we are unable to expedite orders or provide a guaranteed delivery date. We are committed to adhering to our production schedules as closely as possible and will keep you informed throughout the process.

Please consider the following:

• Our operations pause on public holidays, which means that any order placed around these times may be subject to an additional day’s delay.
• If there is any ambiguity regarding your order, leading to a temporary hold, it is essential to resolve these issues promptly. We will make every effort to contact you for clarification. The faster we can address these concerns, the sooner your order will proceed to production. Delayed responses or difficulty in reaching you will further delay the process, especially if contact is re-established later on.

We appreciate your patience and understanding. Our priority is to ensure the quality and precision of your order, while also striving for timely delivery.

What material is used in the manufacturing of this item

Why Stainless Steel

Stainless steel is a corrosion-resistant alloy.

Why stainless steel?

• Hypoallergenic - suitable for individuals with high  acidity levels
• Durability and Strength
• Corrosion Resistant - can be warn in water or whilst swimming without rusting or going black
• Cost effective- more affordable than other precious metals like gold or silver. This affordability does not compromise quality or appearance, offering excellent value for money
• Easy Cleaning - Wash your jewellery with a liquid soap and dry with a soft cloth

What is Vegan Leather

Vegan leather, also known as synthetic or faux leather, is a material designed to mimic the texture and qualities of animal leather without using any animal products.

It's made from a variety of materials, including polyurethane (PU) and polyvinyl chloride (PVC),

Vegan leather offers an animal-friendly alternative for those seeking the look and feel of leather without the ethical implications of animal use

What is Upper Leather

Bonded leather, for instance, is made from the remnants of leather scraps that are bonded together with a polyurethane or latex backing.

What type of Leather is used in this product

Vegetable-tanned cowhide. 

This type of leather is highly valued for its quality, durability, and the unique way it ages, developing a character that is individual to each piece.

How long will delivery take for this item 

Orders are dispatched for courier delivery or made available for collection only upon the completion of the entire order. Delivery timelines vary based on the chosen delivery method.

Please pay attention when entering your delivery address. Purple Carrot does not take any responsibility for incorrect addresses or mistakes and there might be an additional cost and added delivery time should the couriers fail to deliver the parcel.

For door-to-door delivery, the expected delivery times are as follows:

• 1 to 3 working days for major areas such as Pretoria, Johannesburg, and Durban.
• 3 to 5 working days for outlying and rural areas.

An email with a tracking number will be sent following the collection of the order by the courier.

Pargo Collection Centres :

• 3 to 5 working days

An email with a tracking number will be sent following the collection of the order by the Pargo courier.

Collections:

For collections directly from our store, the designated location is at 165 Orion Avenue, Waterkloof Ridge, Pretoria.

What type of plating is used for the Coloured Stainless Steel Items 

We make use of PVD plating

PVD (Physical Vapor Deposition) plating is an advanced surface coating technique that involves depositing thin layers of material onto a substrate using a vacuum environment, resulting in enhanced durability, corrosion resistance. 

Although Pvd is more durable than liquid plating in normal costume jewellery that turns black, there will be some colour change in Rosegold items due to the process. It will change to an old gold after a while.



Will this item change colour

Because silver is the original color of stainless steel, it retains its shine.

This is also true for yellow gold and black finishes.

However, the rose gold may transition to a deeper shade of old gold over time, influenced by your skin's acidity levels among other factors.

Importantly, none of the colors will rust or cause blue or green discoloration on your skin.

Explain the 90 Day Warranty on the item

Purple Carrot offers a 90-day warranty covering manufacturing defects.

If an item breaks or comes loose within the first 30 days after delivery due to manufacturing, it will be repaired or replaced and delivered at Purple Carrot's expense.

For incidents occurring after 30 days but within 90 days, repairs are free, but return shipping costs are the customer's responsibility. Delivery of the item will be on Purple Carrot's account.

After 90 days, repairs are subject to a fee. To initiate a repair, emailshop@purple-carrot.co.za with a photo and description of the issue for further instructions

What happens if I receive a faulty item

If you receive damaged or defective items without evident courier damage, take photos within 24 hours and email them to shop@purple-carrot.co.za

We will investigate and replace it at no cost to you. Claims made after 48 hours won't qualify for a replacement.  We will collect the damaged or faulty items. Your replacement item will be dispatched upon receipt of the returned damaged item.

How to return a Personalised Item

Personalized items custom-made to your specifications cannot be returned unless they arrive damaged (You have 48 hours to inform us on shop@purple-carrot.co.za with pictures) or if there was an error in the manufacturing process. 

Should there be a mistake with your item we will fix the problem in some cases do a replacement or collect the item and fix it on our side at no additional cost to you.However, this does not entitle you to a refund, a voucher can be given for the Purple Carrot's online or walk in shop.

Money back guarantee on Standard - Non Personalised Items 

Personalised items include Engraved or cutout items.

To request a return send a photo of the jewelry by email toshop@purple-carrot.co.za within 7 days after receiving your item.

Do not send items back without prior arranging it with us or  an explanation.

Returns without prior notice or in unacceptable condition may be refused.

Returned items must be in their original condition as when received from the courier/shipping service. Please make sure that you have your contact details and order number in the return parcel as well.

Shipping costs are non-refundable and will be deducted.

A refund will be processed within 5 working days

Please note that NO sale items will be refunded and will be send a voucher to the amount that you can spend in the Purple Carrot's online shop or walk in store.

Hypoallergenic Money back guarantee

I have a Special Instruction for my order

Please add your special instruction on the notes section at checkout, as well as an email to shop@purple-carrot.co.za within 12 hours that your order was placed.

Please make sure to do it as detailed as possible.

We cannot guarantee that we will be able to assist, but will try our best to accommodate it.