Please note that these are guideline only 

Order processing commences the following business day after payment confirmation.

Please be advised that the manufacturing time for an order is determined by the item requiring the longest period to manufacture within your order.

The following Manufacturing times are applicable:

• Standard Designer Range items without Personalisation: 1 Working Day
• Personalised Products with engraving only : 2-3 Working days
• Name necklaces and other specially designed items: 12 - 14 Working Days
• Leather and Vegan leather bags : 12- 14 Working Days

 Extended Manufacturing Periods:

During peak seasons such as the Valentine’s Day, Mother and Father's Day, Christmas or other significant events, our production timeline may extend unexpectedly due to an increase in demand.

Regrettably, we are unable to expedite orders or provide a guaranteed delivery date. We are committed to adhering to our production schedules as closely as possible and will keep you informed throughout the process.

Please consider the following:

• Our operations pause on public holidays, which means that any order placed around these times may be subject to an additional day’s delay.
• If there is any ambiguity regarding your order, leading to a temporary hold, it is essential to resolve these issues promptly. We will make every effort to contact you for clarification. The faster we can address these concerns, the sooner your order will proceed to production. Delayed responses or difficulty in reaching you will further delay the process, especially if contact is re-established later on.

We appreciate your patience and understanding. Our priority is to ensure the quality and precision of your order, while also striving for timely delivery.