Why stainless steel? |
Stainless steel is a corrosion-resistant alloy that's hypoallergenic, tough, and holds up in water without rusting or discolouring. It's also more affordable than gold or silver without giving up quality, and it's easy to care for: wash with a mild liquid soap and dry with a soft cloth. |
What type of leather do you use? |
It depends on the range. Soetsakkig branded pieces are made from high-quality vegan leather, a durable, animal-free material designed to look and feel like traditional leather. O.W.L Brand pieces use premium, vegetable-tanned African bovine leather, prized for its natural durability and the character it develops over time. |
What type of plating do you use? |
The short answer is PVD plating. PVD (Physical Vapour Deposition) is a durable coating process that's more resistant to fading than the plating used on standard costume jewellery. The one exception is rose gold, which deepens into a richer old-gold tone over time. Colours may also appear slightly different on screen depending on your monitor. |
Warranty, faults, and returns |
All items carry a 90-day warranty against manufacturing defects. If something breaks or comes loose within 30 days of delivery, we'll repair or replace it and cover delivery both ways. Between 30 and 90 days, repairs are free but you'll cover return shipping. After 90 days, repairs are available for a fee. Email shop@purple-carrot.co.za with a photo and description to start any of these. If your item arrives damaged or faulty (with no visible courier damage), photograph it within 24 hours and email us. We'll investigate and replace it at no cost. Claims made after 48 hours can't be guaranteed a replacement. Personalised items (engraved or cutout) can't be returned unless they arrive damaged or there was a manufacturing error, in which case we'll fix, replace, or collect and repair at no cost. This doesn't include a refund, but we'll issue a voucher for online or in-store use. Standard, non-personalised items can be returned within 7 days of delivery: email a photo to shop@purple-carrot.co.za first, don't send anything back without confirming with us, and keep the item in its original condition with your order number included. Shipping costs aren't refunded. Refunds are processed within 5 working days. Sale items aren't refunded, a voucher is issued instead. |
Hypoallergenic money-back guarantee |
If you have an allergic reaction, we'll make it right within 7 working days of delivery. Email photos of the reaction and the jewellery to shop@purple-carrot.co.za and we'll review and follow up with next steps. |
