Frequently asked questions
I have a question or want to make a change to my order. Who do I contact ?
If you have any questions regarding your order, please contact our Customer Care Department at shop
Will my personal information be shared with any third parties?
At Purple Carrot, we value your privacy. It is our policy never to sell or trade personal information with any third parties.
Shipping and delivery
How long will it take to deliver my order?
Please allow a day for fulfilling your order and 2-4 working days for delivery. Please allow extra time over public holidays.
Specialized name cutout items takes 10 working days for manufacturing as well as the additional delivery time
How do I track my order status?
You will receive an email containing your tracking number once your order is sent out.
If you need assistance with a refund or replacement and you bought it from an agent, start with your agent. Please let your agent know about any order issues within 30 days from the date of your purchase. Don’t forget to keep your receipts!
If you bought directly from our headoffice -
Send an email to firstname.lastname@example.org quoting your order number. One of our team members will get back to you.
Purple Carrot offers a 90 day warranty on manufacturing defects
Examples of manufacturing defects:
Jump ring or chain link that is not closed properly
Glass or crystals are loose
Abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
We will gladly exchange your item if it is returned within 30 days from ordering please see your agent or complete the claim form and send the item back to us with your warranty number or proof of purchase.
I've changed my mind about my order and want to return or change it for something else
You have 7 working days to contact us on email@example.com We will gladly refund or change it during this period. All orders cancelled after this period of time will be handled at the discretion of our Customer Care manager.
ALL OTHER WARRANTIES AND GUARANTEES ARE EXPRESSLY DISCLAIMED.
For any discrepancies or returns, please contact your agent or call Customer Care
How do I care for my Purple Carrot Jewellery?
Stainless steel is a hypoallergenic metal that keeps colour well. We do however encourage you to still handle your item with care as this will prolong the life of your items.
Gold Plated jewellery can be susceptible to wearing or fading with constant use so it is necessary to protect the plated items by following our care instructions below.
Keep your Purple Carrot jewellery in a Zip bag when not wearing them.
Clean - use a soft cloth (microfiber works great) to remove any oily residues from fingerprints and polish your items
- Jewellery will build up a residue due to sweat and handling, wash on a regular bases after wearing
- Use any liquid soap that doesn't contain harsh chemicals - we have our own cleaning product available for purchase as well
It is advisable to remove all your jewellery before applying any lotions or beauty products to avoid getting these products .
Do not overfill your locket with charms. Your locket should close easily. We encourage you to change your lockets with your mood or occasion, but please be careful if the door is forced it will break the glass
Floating charms are very small and can be a choking hazard please keep away from infants and toddlers
Please take this into consideration when ordering floating lockets and charms for a child.
Floating lockets are made of glass and are fragile, they can cut.
- glass plates and can break if dropped they are not air or water tight and are not suitable for ashes, sand, liquids, etc.
Our products are made of metal and as with all metal products it will tarnish over a period time
- Avoid water - glass lockets are not waterproofed and should not get wet. Charms will discolour if exposed to water. Please remove prior to showering or entering any body of water.
Please handle them with care
How do I contact Purple Carrot?
Your first point of contact will always be your agent if you purchased your jewellery from one.
If you have questions regarding online orders, you can contact us on shop
How do I become a Purple Carrot Agent?
Please contact to find out if there is a spot available in your area.
All necessary information will be forwarded as needed.